|VM gets stuck trying to provision the network|
If none of these Actions work, DO NOT DELETE THE INSTANCE. Make note of the Alias (UID) and IP Address of the Instance, and email that information to email@example.com or click the button.
If you’re having hostname mismatch issues with some software, try the following:
|Volume fails to detach|
|Volume fails to attach|
|My instance has been locked by an administrator|
|Web-Shell (Gate-One) does not connect (via ssh)|
If your Web-Shell / Gate-One stalls at a prompt like:
|Web Desktop does not launch|
Try using the instructions for an external VNC viewer.
|API command line access to TACC fails with "requires authentication" error|
Add the following two lines to the openrc.sh script if they are not there:
|btrfs in conjuction with OpenStack's ceph has known kernel bug||please use a different file system. e.g XFS, EXT4|
|Your VM is in ERROR state|
While there are a number of reasons for this potentially happening, one thing to check is to see if your VM name has a period within the last characters. If so, it is most likely failing because OpenStack, the underlying framework for Jetstream, is interpreting that as a domain name server (DNS) name and is trying to resolve it and failing, stopping the boot entirely.
The instance will never boot correctly with a name that has a period and numbers in the last three characters. Delete the instance and create a new one without a period in the last three characters. If you have changed the name since initial launch and are getting the error on subsequent boot attempts, contact support and we can help you bring it back online.